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Service Engineering, Experimental Economics, and Econometrics Lab (Yuki Takahashi)
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A lab that explores how people's behavior changes in service settings.
AboutAbout the lab
Looking at how people's behavior shifts with institutions and counterparts.
Takahashi Lab is interested in how people change what they say and how they behave depending on the institutions they are placed in and the people they face.
Using real service settings such as online reviews, mystery shopping, and feedback to employees, the lab has studied how people respond.
Its main methods are experiments with large language model (LLM) agents, economic experiments, data analysis, and simulation.
Key terms
- Large language model (LLM)
- An artificial intelligence model that learns from large amounts of text and can understand language and generate text
- Economic experiment
- A method of studying human decision-making by having participants make choices and observing their behavior
- Mystery shopping
- A survey in which a researcher uses a service as a customer without revealing it is a survey, in order to check the quality of the service
ResearchResearch themes
This lab is interested in how people change the way they speak and behave depending on the institutions they are placed in and the people they face. Using service settings as its subject, it has studied people's responses through experiments and data analysis.
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MembersFaculty
- Assistant ProfessorYuki Takahashi
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Report an errorAbout the images
The top and research theme images are illustrative and were not taken at the lab. They are cropped from Wikimedia Commons images. Cropped CC BY-SA images are provided under the same CC BY-SA license as the original (version shown on each line).
- Top image: “Customer Service counter, Pimpama Railway Station, Old Pacific Highway, Gold Coast P1130327” John Robert McPherson / CC0 (cropped)
- How people respond in service settings: “Reception, front desk 3 - Paris Opera Cadet Hotel” Opera Cadet from PARIS, FRANCE / CC BY-SA 2.0 (cropped)
- Related lab (黒瀬研究室): “No Known Restrictions Trading Floor, New York Stock Exchange (Highsmith LOC) ( )” Carol M. Highsmith / Public domain (cropped)
- Related lab (応用計量経済学・統計学
（小西 葉子） ): “Data Analysis ( )” IAEA Imagebank / CC BY 2.0 (cropped) - Related lab (シームラボ): “Grounds & facilities - data analysis office, UNIVAC 1106” U.S. Army Natick Soldier Systems Center / CC BY 4.0 (cropped)
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（作道 真理） ): “Singapore Recycling-bins-01” CEphoto, Uwe Aranas / CC BY-SA 3.0 (cropped)
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